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I subscribed to Pro but I’m stuck on the Free tier

Wait a few minutes for the plan to update. If the plan does not change, log out of Windsurf on the website. Restart your IDE, then log in to Windsurf again. Make sure that you have the latest version of the Windsurf plugin.

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How do I cancel my Pro/Teams subscription?

To cancel your paid plan, go to your Profile on the Windsurf website. Click your icon in the top right to open it. To cancel your Pro subscription, navigate to the Manage Plan page under Subscription in the navigation panel on the left and click “Cancel plan”. To cancel your Teams subscription, navigate to the Manage Plan page under Admin in the navigation panel on the left and click “Cancel plan”. This page is only visible to team members with billing permissions.

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How do I disable code snippet telemetry?

As mentioned on our security page, you can opt out of code snippet telemetry by going to your account settings. For more information, please visit our Terms of Service.

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How do I delete my account?

Reach out to support to delete your account.

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How do I request a feature?

You can share feature requests and feedback through our community channels: Reddit, Discord, or Twitter/X. You can also reach out to us via our support platform.

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My Cascade panel goes blank

Please reach out to us if this happens! A screen recording would be much appreciated. This can often be solved by clearing your chat history.

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How do I download diagnostic logs to send to the support team?

Please see the instructions for various plugins here